Thank you for choosing Factory Zone for your safety sign light and forklift light needs. We strive to provide you with the best products and services. Please review our comprehensive Shipping Policy below to understand how we handle shipping, delivery, and related matters.
1. Processing Time:
- All orders are processed within 1-2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Rates and Options:
- We offer various shipping options, and the rates are calculated based on the weight of your order and the shipping destination.
- You can view the shipping options and rates during the checkout process.
3. Domestic and International Shipping:
- Factory Zone ships to both domestic and international customers.
- International customers are responsible for any customs, duties, or taxes imposed by their country.
4. Delivery Times:
- Domestic orders typically take 3-5 business days for delivery after processing.
- International orders may take 7-21 business days for delivery after processing, depending on the destination and shipping method.
5. Order Tracking:
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can track your order using the provided tracking number on our website or the carrier’s website.
6. Shipping Delays:
- Factory Zone is not responsible for any delays caused by natural disasters, customs, or other unforeseen circumstances.
- In the event of a significant delay, we will notify you promptly.
7. Address Accuracy:
- It is the responsibility of the customer to provide accurate shipping information.
- Factory Zone is not responsible for orders delivered to an incorrect or undeliverable address provided by the customer.
8. Lost or Stolen Packages:
- Factory Zone is not responsible for lost or stolen packages after they have been successfully delivered.
- If you suspect your package is lost or stolen, please contact the shipping carrier to file a claim.
9. Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or failure to claim the package, additional shipping fees may apply for reshipment.
10. Shipping Support:
- If you have any questions or concerns regarding your order’s shipping status, please contact our customer support team at info@factoryzone.
Terms and conditions
- Standard Shipping (DHL):
Delivery Time: 7 to 10 days.
Shipping Cost: Included in product price.
- Bulk Orders:
Contact: info@factoryzone.us
Shipping: Sea Shipping and Air Cargo for bulk orders.
- Duty Charges:
Customer responsible for duty charges.
- Office and Returns:
Virtual Office (USA) for billing.
Manufacturing and shipping handled by Indian branch.
- Loss or Damage:
Loss (airline/logistics issues): Customer responsibility.
Damaged insured goods: Alternative products arranged.
- Service Shipping:
Shipping charges for service: Customer responsibility.
- Contact Information:
Address: 3, Raghava Colony E St, West Jafferkhanpet, Chennai, TN 600083.
Email: support@factoryzone.us
Phone: +917010284155
Hours: Mon-Fri 9:00 AM – 5:00 PM
- Alternative Shipping:
If DHL unavailable, shipment through other airlines.
Factory Zone reserves the right to update or modify this Shipping Policy at any time without prior notice. Please check our website for the latest information. By placing an order with Factory Zone, you agree to the terms and conditions outlined in this Shipping Policy.
